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Return / Refund Policy



This policy refers to Bits & Pieces Craft Studio online purchases.

Change of mind:
Please choose items carefully as we do not provide refunds for incorrect choice or change of mind.

Entitled to a refund:
Customers are entitled to refund when the item has a fault that the customer did not know about at the time of purchase, or does not match the sample or description the customer was shown within 10 working days of purchase.

Proof of purchase:
Please note that all returns, refunds or exchanges must be accompanied by the invoice/receipt for Proof of Purchase document.

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